If you’re planning to get away this winter, we’re here for your protection. Whether you’re a snowbird flying south, hitting the slopes, heading to the beach, taking a trip across the pond or just a few days across the border, we’ve got you covered with multiple plan options and 24/7 worldwide emergency assistance.


Know the facts about safe travel

We encourage you to do your due diligence before travelling. With some simple planning and just a little common sense, you can decrease your risk and increase safety. To help you be informed and prepared, we have put together some important tips and resources for your review.

What are the Government of Canada Travel Advisory Levels, and what do they mean?

  • LEVEL 1: Exercise normal security precautions - similar to those you would take in Canada.
  • LEVEL 2: Exercise a high degree of caution - safety and security concerns or situations could change quickly. Be very cautious at all times, monitor local media, follow instructions of local authorities.
  • LEVEL 3: Avoid non-essential travel - your safety and security could be at risk. Think about your need to travel to this country, territory or region, or if you are already there, think about leaving.
  • LEVEL 4: Avoid all travel - you should NOT travel to this country, territory or region. Personal safety and security are at great risk. If you are already there, think about leaving if it is safe to do so.

To help you stay informed, Government of Canada Travel Advisories and advice are posted below.

Vertis wants you to be properly protected

Whether you’re travelling out-of-country or just outside your home province or territory, coverage provided by provincial and territorial health plans for hospital and medical expenses is limited. Without supplemental insurance, costs incurred from a medical emergency could be financially devastating.

Being properly protected begins with ensuring the coverage you buy will meet your needs

Remember, most claim denials result from customers not understanding what they have purchased, not knowing their own obligations in an emergency, or simply not reading their policy to learn what is and isn’t covered. If in doubt, ask questions BEFORE you buy:

  • PRE-EXISTING CONDITIONS: What are the restrictions and limitations?
  • FULL LENGTH OF TRIP: Are you covered for the duration of the trip?
  • CHANGE OF PLANS: Can coverage be extended after you’ve departed?
  • RETURN TRIP HOME: Is it paid for in the event of an emergency?
  • ASSISTANCE SERVICES: What is offered, and how are services accessed?

On your application, honesty is the ONLY policy

You need to answer all questions on your application honestly. Otherwise the policy may be voided, and your claim may be denied.

Our licensed brokers are qualified to assist with your medical declaration. They will work with you to help ensure that you understand all medical questions. But if you’re unsure of the meaning of any questions on the application, or are unsure of your medical conditions, our brokers will recommend that you verify your information with your doctor.

What the experts are saying:

Advice from THiA and CLHIA


The Travel Health Insurance Association of Canada is a national organization of travel insurance providers working together for the protection of the travelling Canadian. Their suggested travel insurance shopping tips include:

  • Don’t buy on price alone. Insurance plans differ. All policies need to fit your health profile.
  • Read your Policy. Discuss it with your advisor. Examine a plan’s exclusions and limitations: what it doesn’t cover, as well as what it does.
  • Many plans cover pre-existing conditions that are stable and controlled, but you have to understand what “stable and controlled” means. If you must complete a medical application, do it completely and accurately and get your doctor’s help if you need to.
  • Don’t wait to the last minute to buy your insurance. If you need to provide medical information you may want to consult your doctor or your pharmacist or a family member who knows about your medical history. Leave time to do this properly.
  • If you buy early for a trip you’re taking later on in the year and your health changes in the interim, notify your insurer immediately.
  • For those with medical conditions, the best way to purchase travel insurance is to deal with a qualified advisor who deals extensively in travel insurance.

Great Resource: Download and read the Travel insurance consumer guide on thiaonline.com.

Read more


The Canadian Life and Health Insurance Association is a voluntary trade association working on behalf of all its member life and health insurers. CLHIA produces a number of publications designed to assist Canadian consumers in making informed decisions.

One such CLHIA publication, A guide to travel health insurance, is intended to help consumers make the most of their travel health insurance coverage. The guide outlines that the expected costs that may arise when traveling can include emergency hospital/medical costs, trip cancellation, lost baggage etc., but points out that not all plans cover all of these components.

Great Resource: Download and read A guide to travel health insurance on clhia.com.

Read more


If you’re ready to travel, start with the right protection

Whether you’d like a no-obligation quotation or more information, call today. Licensed insurance specialists are ready to answer your questions, explain your options and help select the right coverage for your needs based on your health and travel plans: 1.866.943.6017.

Insurance policies underwritten by The Manufacturers Life Insurance Company and First North American Insurance Company, a wholly owned subsidiary of Manulife, PO Box 670, Stn. Waterloo, Waterloo, ON N2J 4B8.

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